Why do you think My Twinn decided to outsource their customer call center?

Read the article (Links to an external site.) on My Twinn.
Question 1: Why do you think My Twinn decided to outsource their customer call
center?
Question 2: All of the outsourcing companies had good technology available to them for
tracking capturing customer data and for managing call center agents. Why did Alpine
Access do better than the other call center companies?
Question 3: What role (if any) did Information technology play in this success?
Question 4: Under what conditions would you allow people to work from home?

Answer preview:

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