What special challenges arise in implementing SPC in the setting of an insurance company?
The Frist slide about SPC and Right/Wrong Data.
The second slide about PMV Background
1. Why is DA implementing SPC at this point?
2. The first 12 weeks of data in Exhibit 4 represent the diagnostic period for
Policy Extension group. Use these 12 weeks of data to construct the 3-sigma
control limits for the process. In which (if any) of the subsequent weeks is the
process out of control?
3. What special challenges arise in implementing SPC in the setting of an
insurance company?
4. What should Annette Kluck be considering as next steps in DA’s quality
efforts?
Answer preview:
3slides