Develop an operational plan describing the operations

Develop an operational plan describing the operations
AHTS management has adopted a proposal to utilise a sunny indoor section of the lobby as a
service point for a Cafe. It fits all the legal requirements regarding the serving of food and after a
cost-benefit analysis, it was seen to potentially create a lucrative new revenue stream in a
previously revenue-neutral floor space.
As the Cafe Manager, the next part is for an operational plan to be completed.
Your Task:
Develop an operational plan which needs to include the following details: A description of the operation.
 The aim of the operational plan – What are you trying to achieve?
 A SWOT analysis of the business environment – This could include similar scenarios relevantto your area and must include legal requirements for         this type of operation.
 A detailed overview of resource requirements and options:
 Technology,
 Human Resources needs,
 An overview of financial requirements related to all resource requirements
 A contingency plan with alternative options for each key aspect of the operational planning
stages.
 The time frames required to implement this project
 The consultation requirements and provisions including timelines.
 The evaluation methods you will use to measure the performance of each aspect of this
project.
Planning Resource Acquisition
In this part of the assessment you are required to outline the processes and procedures you use
for planning and managing the required physical and human resources. You are required to
address the following aspects:
 Provide an overview of the Standard Operating Procedures which would be required to
implement this operation with staff to ensure all operational and legal aspects are covered.
 Provide a job description for the role of a Barista/food service attendant for this particular
operation. Which duties would this need to include and how will you ensure these are
performed?
 Develop performance management documents for the Barista/food service attendant