Should Christian health administrators try to make quality and performance improvement perfect or simply acceptable? Why?

According to the book Integrating quality and strategy in healthcare organizations, the goal for hospital compliance is 100% and the readmission rate for patients should be zero and the example given was perfect. It says, “The difference between 95% performance and 100% is as important in health care as it is for air-traffic control or any other HRO. Most individuals would not fly on an airplane that had 95% of its servicing performed or live near a nuclear power plant where 95% of the safety checks were completed,” (Sadeghi, S., Barzi, A., Mikhail, O., & Shabot, M., 2013, p. 106). In other words, if patients know that a hospital has a quality score of 85% and another of 90% most to opt to go to the hospital with the higher percentage rate because they are risking their lives.

Healthcare administrators must aim to have perfect performance and quality because simply acceptable won’t cut it in the healthcare field. First CMS, will not pay for low performance, second there will be a lot of lawsuits because of the low performance, and second, the hospital will end up closing. Now, the goals set in place to reach 100% compliance should be realistic, if they are not then employees will be burnt out and the goal won’t ever be reached. Policies and procedures are usually set in place in order to provide good quality service and if they are not followed accordingly there are consequences. All healthcare organizations should have the ultimate goal of reaching 100% compliance, not just hospitals.