Operation Management: Carrefour

Discussion question, 15 lines, 2-3 paragraphs, 2-3 references and no outline

Carrefour is a French-owned hypermarket operating in many places, including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.

Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hypermarket) and explain why there are any differences and the implications for operations:

Customer satisfaction
Forecasting
Capacity planning
Location
Inventory management
Store layout
Scheduling

Embed course material concepts, principles, and theories, which require supporting citations along with at least two scholarly, peer-reviewed reference in supporting your answer. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references.

Answer preview:

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