Explain what is hоsрitаlity mаnаgеmеnt

НОSРITАLITY MАNАGЕMЕNT- MОNITОR WОRK ОРЕRАTIОNS

You are the manager at the Ocean view hotel. During the last 4 weeks the numbers of patronsduring dinner service on Wednesdays to Fridays have doubled. Although this is good news forthe operation, there have been associated with this a number of operational issues which need
to be addressed swiftly to prevent bad publicity in social media and on trip advisor.
During the 4 week period the hotel had:
12 complaints related to delays in meal service
16 complaints relating to poor or average quality of meals.
A brief conversation with sous-chef and head chef have indicated that the access to and lack ofcapacity of some equipment are some of the main issues they are facing. In front of-house (F&B) the same staff has been rostered on the periodic schedule as usual, andstaff does not think there are any issues.
Q 1 Provide a systematic approach for areas you will investigate. (List in order what steps you will take to investigate these complaints)

Q2 Provide solutions for the shortfalls (not enough) in equipment pointed out to you, given that thenew budget is still 5 months away and major expenditure was just completed to finish theaccommodation areas.i.e. You have very little money to spend at the moment.

Q3 List the aspects (parts/areas) will you investigate in the food and beverage/service areas?

Q4 Provide details for the staff who will be involved in the process.
Job title and what they will need to

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