Companies use cross-docking to improve the performance of their logistics operations

1.Companies use cross-docking to improve the performance of their logistics operations. What is cross docking? How does it work? Why do companies employ cross-docking in their supply chain design?

2.Identify packaging design and material handling principles as they relate to efficient warehouse management. How do these characteristics affect customer satisfaction?

just make sure you find the correct definitions of those terms is all you can use whatever sources and references as long as they are university related thank you