Create an Effective Customer Service Training Program

Create an Effective Customer Service Training Program

Chapter 3 of the textbook describes the analysis stage of ADDIE. In this step, a training needs analysis is required. Based on the training needs analysis, describe a training course that could be used for your current job position (customer service associate in technical support). How will the training address the needs of the employees?

“ADDIE is an acronym that stands for “analysis, design, development, implementation, and evaluation.”

Kopp, D. M. (2014). Human resource development: Performance improvement through learning. Bridgepoint Education.

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