Discuss the role of Business communication
- Explain how listening differs from hearing
- Give at least three reasons why listening has value in personal and professional situations
- Explain the relationship between listening, interruption and agreement
- Name at least four barriers to effective listening
- Explain the concept of active or reflective listening
- Explain why negotiation is not always the preferred mode for resolving a situation of conflict or disagreement
- Explain the nature of win–lose and win–win dynamics in conflicts
- Understand the value of research
- Define goals, bottom lines, and concessions, positions and interests
- Determine whether territory and time scarcity or abundance is relevant in negotiation
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