How are third-party sources (‘earned media’) affecting Oreo’s image and consumer’s attitudes (including trust) in a negative way?

Brand Assignment on Oreo

Discuss the following:

1. How are third-party sources (‘earned media’) affecting Oreo’s image and consumer’s attitudes (including trust) in a negative way?

2. Discuss the importance of managing the brand’s (company’s) communication (‘owned media’ and ‘paid media’) and the communication from other sources (‘earned media’ – publicity via traditional and online media platforms). Based on your example, how should Oreo managers deal with negative reviews, messages, and/or news to minimize damage and promote favorable attitudes?