Answer the Business Management Questions
Answer the Business Management Questions.Explain the difference between internal and external customers and give one example for each.
- List at least two methods used by companies to determine their customers’ needs and wants.
- What are the advantages of using web-based customer survey over a mail or telephone survey? What are some of the disadvantages?
- What are some of the advantages of mail surveys over telephone surveys? What are the disadvantages?
- You own a bicycle shop. Recently, mountain bikes have become popular in your country, and you wonder if your customers would purchase them. What methods can you sue to assess their interests in the mountain bikes?
- Why is it important for companies to identify their main customers? Give at least three reasons.
- Why do customers make purchases?
Answer preview:
Words:1076