Discuss general causes of conflict and the result of that conflict

Some of the general causes of conflict are poorly defined goals, lack of cooperation/trust and unclear roles/lack of job description. These three general causes conflict because firstly if you have poorly defined goals means they are specific so that means the client wouldn’t really know what they are working towards. Secondly, the lack of cooperation /trust can cause major conflict because if the client/employee doesn’t trust their coach or co-worker they won’t put in the effort that is needed to get the job done. Lastly, Unclear roles/lack of job description can cause conflict with the client or employee because if they are not aware of exactly what they should be doing it’s going to cause them to become frustrated because they may feel like they are contributing like they should or it will make other employees upset because they might have to pick up their slack which puts more work on them. It is very important that coaches make things clear upfront so that conflict can be avoided.

Something I learned from chapter five that would help me work with a client who is having issues with conflict at work is to avoid “wrestling” with the client. wrestling with the client will only make issues worse so instead, I learned that coaches should use the 5-D cycle. With the 5-D cycle, I will be able to make sure that I am able to make goals and promises that are exciting to them so that they can get the job done.

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